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THE GLOBE AND MAIL'S 2003 BROKER CUSTOMER SATISFACTION
SURVEY
Satisfaction Survey
| Broker |
Dissatisfied |
Satisfied |
Satisfaction rating (%) |
| Qtrade Investor |
2 |
345 |
99.4% |
| Merrill Lynch |
11 |
39 |
78.0% |
| TD Waterhouse |
164 |
578 |
77.9% |
| ScotiaMcLeod Direct Investing |
46 |
117 |
71.7% |
| BMO InvestorLine |
83 |
193 |
69.9% |
| Royal Bank Action Direct |
103 |
221 |
68.2% |
| CIBC Investor's Edge |
63 |
128 |
67.0% |
| E*Trade Canada |
59 |
108 |
64.7% |
| Disnat |
28 |
48 |
63.2% |
| National Bank Discount Brokerage |
31 |
19 |
38.0% |
| Credential Direct |
43 |
19 |
30.6% |
| eNorthern |
48 |
11 |
18.6% |
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