QTRADE INVESTOR NEWS

THE GLOBE AND MAIL'S 2003 BROKER CUSTOMER SATISFACTION SURVEY

Satisfaction Survey

Broker Dissatisfied Satisfied Satisfaction rating (%)
Qtrade Investor 2 345 99.4%
Merrill Lynch 11 39 78.0%
TD Waterhouse 164 578 77.9%
ScotiaMcLeod Direct Investing 46 117 71.7%
BMO InvestorLine 83 193 69.9%
Royal Bank Action Direct 103 221 68.2%
CIBC Investor's Edge 63 128 67.0%
E*Trade Canada 59 108 64.7%
Disnat 28 48 63.2%
National Bank Discount Brokerage 31 19 38.0%
Credential Direct 43 19 30.6%
eNorthern 48 11 18.6%

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