As we continue to navigate these challenging times, we are actively working to maintain our exceptional level of service while ensuring the health and safety of our employees.
We have determined that it is in the best interests of our clients and staff to temporarily close public access to our offices. This means that Qtrade Investor support services such as security deposits will not be available at our drop off window, and we will not be able to accommodate any in-person visits. We will maintain a reduced staff onsite to ensure that mail and couriers can be received. There may also be some delays to processing incoming and outgoing mail during this time.
Our Service Centre remains available via email and phone. Please be aware that due to higher than normal volumes, wait times may be longer than usual.
Thank you for your patience and understanding.
Call us Monday to Friday
5:30 am to 5:00 pm PT
Toll free 1.877.787.2330
700 - 1111 West Georgia Street
Vancouver, V6E 4T6