A COVID-19 Update: We’re Here To Help

As we rally as a Country and globally together in these unprecedented times, we hope that you and your families stay safe and healthy.

COVID-19 has created a level of uncertainty and market volatility continues. We are closely monitoring what is happening globally and locally to help make the best possible decisions in the best interests of our clients.

Please be assured that access to your accounts and the Qtrade® Investor trading platform is a top priority. While the situation with COVID-19 continues to evolve, the health and safety of our clients and employees is paramount, as is ensuring we continue to provide the same levels of service you have come to expect. Should the COVID-19 situation require our employees to work remotely, contingency plans are in place and therefore we don’t anticipate any interruptions at the service centre, the trading desk, or with our online platforms

There are several self-serve tools that remain available to you:

  • Account management: Manage your accounts including funds transfers. To get started, log in to your Qtrade Investor account and select My Accounts > Service Centre.
  • Access important documents: Access your confirmations, statements, and tax documents through My Accounts > Service Centre > eDocuments when logged into your account.
  • Open a new account or check the status of a pending account opening here.
  • Have questions? Please take a look at our Frequently Asked Questions
  • Continue to trade on the go with our mobile app. Download the Qtrade Investor App in your mobile App Store.


Your financial information will continue to be safeguarded at all times. 

As COVID-19 continues to impact world markets, it helps to have some context to understand the nature of market volatility and decision-making strategies. These two articles can help you navigate through market volatility:

We continue to monitor the situation closely, look to trusted and reliable sources of information to guide our decision making, and will keep you informed as the situation changes.

Our service centre remains open. We’re here when you need us at info@qtrade.ca or 1.877.787.2330 Monday to Friday 5:30 am to 5:00 pm PT.

Thank you for your continued business and entrusting Qtrade Investor with your investments.


Christine Zalzal
Senior Vice-President, Head of Qtrade Investor and VirtualWealth®


® Qtrade and VirtualWealth are registered trademarks of Aviso Wealth Inc. 

Online brokerage services are offered through Qtrade Investor, a division of Credential Qtrade Securities Inc., a wholly owned subsidiary of Aviso Wealth Inc.