COVID-19 Update: We’re here when you need us

June 24, 2020

As provinces and territories across Canada begin to reopen their economies, we are mindful of maintaining everyone’s health and safety. 

For now, our offices remain closed to the public. In addition, the Canadian Depository for Securities (CDS) also remains closed. As such we are unable to receive or issue physical share certificates.

We will monitor ongoing progress and will inform you if and when it becomes safe to resume these services. In the meantime, we continue to be here to support you through phone, online and mobile channels. In addition to our Service Centre, there are many self-help resources available to you:

·       Answers to your most Frequently Asked Questions

·       Weekly Market Pulse 

·       Our Education Centre

If you have questions that are not answered by these resources, you can contact our Service Centre at or 1.877.787.2330 Monday to Friday 5:30am to 5:00pm PT.

Remember, we’re here to help you invest with confidence.

Christine Zalzal
Senior Vice-President, Head of Qtrade Investor® and VirtualWealth®

® Qtrade Investor and VirtualWealth are registered trademarks of Aviso Wealth Inc. Online brokerage services are offered through Qtrade Investor, a division of Credential Qtrade Securities Inc.