As we rally as a Country and globally together in these unprecedented times, we hope that you and your families stay safe and healthy.
COVID-19 has created a level of uncertainty and market volatility continues. We are closely monitoring what is happening globally and locally to help make the best possible decisions in the best interests of our clients.
Please be assured that access to your accounts and the Qtrade® Investor trading platform is a top priority. While the situation with COVID-19 continues to evolve, the health and safety of our clients and employees is paramount, as is ensuring we continue to provide the same levels of service you have come to expect. Should the COVID-19 situation require our employees to work remotely, contingency plans are in place and therefore we don’t anticipate any interruptions at the service centre, the trading desk, or with our online platforms.
There are several self-serve tools that remain available to you:
Your financial information will continue to be safeguarded at all times.
As COVID-19 continues to impact world markets, it helps to have some context to understand the nature of market volatility and decision-making strategies. These two articles can help you navigate through market volatility:
We continue to monitor the situation closely, look to trusted and reliable sources of information to guide our decision making, and will keep you informed as the situation changes.
Our service centre remains open. We’re here when you need us at firstname.lastname@example.org or 1.877.787.2330 Monday to Friday 5:30 am to 5:00 pm PT.
Thank you for your continued business and entrusting Qtrade Investor with your investments.
Senior Vice-President, Head of Qtrade Investor and VirtualWealth®
® Qtrade and VirtualWealth are registered trademarks of Aviso Wealth Inc.
Online brokerage services are offered through Qtrade Investor, a division of Credential Qtrade Securities Inc., a wholly owned subsidiary of Aviso Wealth Inc.