Important Update: We’re Here To Help


As market volatility continues, we are experiencing a higher than normal volume of client inquiries.  Our Service Centre is working hard to respond to you as quickly as possible. 

You may save time and find the answer you’re looking for by going to our FAQs, which are updated regularly.

Please be assured that access to your accounts and the Qtrade Investor trading platform remains a top priority. As the COVID-19 situation has evolved, we have taken measures to ensure that Qtrade remains stable and open for business. 

Here are some self-serve tools that may be helpful:

  • Account management: Manage your accounts including funds transfers. To get started, log in to your Qtrade Investor account and select My Accounts > Service Centre.
  • Access important documents: Access your confirmations, statements, and tax documents through My Accounts > Service Centre > eDocuments when logged into your account.
  • Open a new account or check the status of a pending account opening here.
  • Have questions? Please take a look at our Frequently Asked Questions.
  • Continue to trade on the go with our mobile app. Download the Qtrade Investor App in your mobile App Store.

As COVID-19 continues to impact world markets, it helps to have some context to understand the nature of market volatility and decision-making strategies. These two articles can help you navigate through market volatility:

Our service centre remains open. We’re here when you need us at or 1.877.787.2330 Monday to Friday 5:30 am to 5:00 pm PT.

Thank you for your continued business and entrusting Qtrade Investor with your investments.


Christine Zalzal
Senior Vice-President, Head of Qtrade Investor and VirtualWealth


Qtrade and VirtualWealth are registered trademarks of Aviso Wealth Inc. 

Online brokerage services are offered through Qtrade Investor, a division of Credential Qtrade Securities Inc., a wholly owned subsidiary of Aviso Wealth Inc.