Keeping your Qtrade account secure
At Qtrade Direct Investing, your security is our top priority. With the evolving threat of cybercrime, we take every measure to keep your account secure and safeguard your confidential information. However, you play a vital role in preventing and reporting unauthorized account activity. If you suspect you’ve interacted with a fake website or received a suspicious message:
- Change your password immediately.
- Contact us at :1.877.787.2330
Remember that Qtrade will never:
- Ask for your password via email, text or on the phone. When you login to the Qtrade website and input your password, we will text your two-factor authentication (2FA) for input.
- Ask you to transfer money to us or to a third party.
- Recommend or promote specific stocks, securities, or cryptocurrency.
- Ask for sensitive personal or financial details by email or text message.
What you can do to protect yourself online
- Think before you click: Phishing attempts are common—avoid clicking on suspicious links or attachments. Always access Qtrade by typing the URL (www.qtrade.ca) or using a saved bookmark and double-check the address.
- Use strong, unique passwords: Update your login and trading passwords regularly. If you haven’t already, enable a unique trading password—and never reuse passwords across different accounts.
- Be cautious with emails and texts: Do not click login links in emails, texts, search ads, or social media. Don’t share personal information by email or text. Qtrade will never ask for your password or two-factor codes.
- Enable additional security notifications on your account: Turn on security alerts to stay informed about changes to your account, including updates to your contact information and activity in the Manage Your Funds section (EFT details, transfers, contributions, etc.). To enable these, go to Accounts > Service Center > Notifications > Security Notification Emails and make your selections.
- Keep your devices protected: Run anti-virus and anti-spyware scans regularly, use a firewall for your home network, and keep all software and security tools up to date.
- Monitor your account often: Review your account activity, transaction history, and statements often. Any login from a new device will trigger an alert and require your approval.
How Qtrade protects your security
We have a number of security measures in place – physical, electronic, and procedural security controls – to keep your Qtrade Direct Investing account secure, including use of the strongest available encryption technology. Learn more about the steps we take to protect your confidential information.
We also provide Qtrade’s Internet Security Guarantee to account holders. It is designed to provide you with peace of mind when doing business with us. If you detect any errors or discrepancies or suspect unauthorized activity in your Qtrade account, please contact us promptly at 1.877.787.2330.
Resources
Here are more information and tips on keeping your account secure and protecting yourself from online fraud:
Online brokerage services are offered through Qtrade Direct Investing, a division of Aviso Financial Inc. Qtrade and Qtrade Direct Investing are trade names or trademarks of Aviso Wealth Inc. and/or its affiliates.
Aviso Wealth Inc. ('Aviso') is a wholly owned subsidiary of Aviso Wealth LP, which in turn is owned 50% by Desjardins Financial Holding Inc. and 50% by a limited partnership owned by the five Provincial Credit Union Centrals and The CUMIS Group Limited. The following entities are subsidiaries of Aviso: Aviso Financial Inc. (including divisions Aviso Wealth, Qtrade Direct Investing, Qtrade Guided Portfolios, Aviso Correspondent Partners), and Northwest & Ethical Investments L.P.
The information contained in this article was obtained from sources believed to be reliable; however, we cannot guarantee that it is accurate or complete. This material is for informational and educational purposes, and it is not intended to provide specific advice including, without limitation, investment, financial, tax or similar matters. Information, figures, and charts are summarized for illustrative purposes only and are subject to change without notice. All investments are subject to risk, including the possible loss of principal.