Qtrade Investor named Canada's best online brokerage for customer service

VANCOUVER, B.C., January 27, 2014 — Qtrade Investor has once again added to its long list of awards, this time being recognized as the Top Customer Service Firm in Canada in Surviscor's 2013 review. Qtrade Investor scored 94 per cent in Surviscor's discount brokerage category, well ahead of the competition (second place was just 88 per cent).

In addition, Qtrade Investor was awarded Surviscor's highest response standard — Platinum — for responding to emails in less than two hours. This isn't the first time Qtrade Investor has been recognized for its exceptional customer service. It received a 92.3 per cent satisfaction rating by its clients who were surveyed as part ofThe Globe and Mail's annual discount brokerage rankings in 2011.

"We congratulate Qtrade Investor on its continued dedication to customer service. It is difficult to win any honour within a highly competitive industry such as discount brokerage, where both customers and non-customers demand quick responses to enquiries," said Glenn LaCoste, president of Surviscor.

"What's even more impressive is the rating itself. A 94 per cent rating indicates a service dominance as the number is calculated using a firm's success versus its peers," added LaCoste. More than 40 Canadian financial firms, including brokerage, banking and credit union firms were ranked in the annual survey, which has been running for eight years.

"Since 2000, Qtrade Investor has been consistently ranked as one of Canada's best online brokers," said Scott Gibner CEO of Qtrade Financial Group. "We are proud of this recent recognition and distinction among our peers for delivering best-in-class online brokerage customer service."

Qtrade Investor is the online brokerage division of Qtrade Securities Inc. (member IIROC and Canadian Investor Protection Fund). Qtrade Securities is a division of Qtrade Financial Group, a national, award-winning integrated financial services company providing brokerage and investment management platforms, services and solutions to the retail public, as well as a national constituency including credit unions, banks, trust companies, insurance companies and financial planning firms. For more information, visit www.qtrade.ca.

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