Qtrade Investor tops big banks in survey of online brokerage investor satisfaction
VANCOUVER, B.C., September 15, 2017 — Qtrade Investor ranks in the top tier for client satisfaction among the 11 Canadian online brokerages included in the J.D. Power 2017 Canadian Self-Directed Investor Satisfaction Study.
On the study's 1,000 point scale, Qtrade Investor's score of 778 ranks in the top two, ahead of all the major bank's online brokerage services, and 18 points above the industry average. Just 7 points separate Qtrade's score from first-ranked Desjardins Online Brokerage.
According to J.D. Power, the study includes responses from 2,609 investors who primarily invest with a self-directed investment platform. Respondents were asked to rate their satisfaction with six key factors: interaction; account information; information resources; trading charges and fees; product offerings; and problem resolution.
"Canadian investors have more choices than ever before, and in such a competitive market, it's extremely important for providers to deliver the services and value that investors expect," said Bill Packham, CEO, Qtrade Financial Group. "Recognition from industry analysts validates our ongoing commitment to continuous improvement and gives confidence to our clients that they have made a good decision to choose Qtrade Investor."
"The team at Qtrade is proud of the results from this J.D. Power study," said Catherine Wood, Qtrade Financial Group's Senior VP and Head of Online Brokerage and Digital Advice. "We operate with a 'clients first' approach in all decisions related to enhancements to our service, focusing on areas that matter most to our clients. We consider it a real win to be ranked among the best nationwide for customer satisfaction."
Further details of the J.D. Power 2017 Canadian Self-Directed Investor Satisfaction Study are available online at http://canada.jdpower.com/press-releases/jd-power-2017-canadian-self-directed-investor-satisfaction-study.
This honour extends a remarkable streak of industry accolades for Qtrade Investor. In July, Qtrade was named "Best overall—Top brokerage" in Canada by MoneySense. In February, Qtrade was named top online brokerage for customer service by Surviscor. In December 2016, Qtrade claimed first place in the annual ranking of online brokers by The Globe and Mail and was rated the top online brokerage in Canada by Surviscor.
About Qtrade Investor
Qtrade Investor is the award-winning online brokerage division of Qtrade Securities Inc., Member of the Canadian Investor Protection Fund. Qtrade Investor has the accounts, investments, tools and research that allow investors to make well-informed investment decisions, and invest with confidence. Qtrade Securities is a wholly owned subsidiary of Qtrade Financial Group. For more information, visit www.qtrade.ca/investor.
About Qtrade Financial Group
Qtrade Financial Group is a national, award-winning, integrated financial services company, with over $14 billion in assets. Qtrade Financial Group provides online brokerage services to individual investors along with full-service brokerage, wealth and investment management platforms and services, custodial services, introducing broker services, and insurance solutions to meet the diverse needs of over 150 financial institutions, as well as their members and clients, across Canada. Qtrade Financial Group's partners include credit unions, banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. Qtrade Financial Group is backed by Desjardins Group, the leading cooperative financial group in Canada and the sixth largest cooperative financial group in the world. More information is available at www.qtrade.ca.
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