Qtrade Investor remains first in Surviscor’s Service Level Assessment rankings
VANCOUVER, B.C., February 7, 2019—For the fourth year in a row, Qtrade Investor has been awarded top honours for Canadian self-directed brokerage customer service, as measured by the 2018 Surviscor Service Level Assessment Review.
Qtrade Investor earned 84% in the review, beating the nearest competitor by two percentage points. The review, now in its 14th year, measures how efficiently firms respond to service enquiries.
“We would like to congratulate Qtrade Investor on its fourth consecutive Service Level Index top honours in the highly competitive Canadian self-directed brokerage industry,” said Glenn LaCoste, President of Surviscor. “Qtrade Investor continues to excel in providing customers with an unmatched level of service and we compliment them on the accomplishment and customer dedication.”
“Our client service is just as important as the overall experience on our trading platforms, so it’s very satisfying to see our Client Service team achieve this recognition,” said Catherine Wood, Senior VP and Head of Online Brokerage with Aviso Wealth, the parent organization of Qtrade Investor. “We’re dedicated to continuous improvement on our online and mobile platforms, and we’re committed to supporting self-managed investors with timely, knowledgeable and accurate client service.”
In December, Qtrade also earned first place, as best overall online brokerage, in Surviscor’s 2018 Canadian Online Discount Brokerage Review. This was Qtrade’s third straight win.
According to Surviscor, which specializes in impartial analysis and ranking of digital financial offerings, including banks and credit unions, its proprietary methodology for its online brokerage Service Level Assessment entails analyzing 154 service enquiries per brokerage firm sent between January 1, 2018 and December 31, 2018, with the key variable being the average response time. The complete brokerage rankings can be found at www.surviscor.com.
About Qtrade Investor
Known for its easy-to-use online and mobile investing platforms and outstanding client service, Qtrade Investor has consistently been ranked among Canada’s top online brokerages for the past 12 years. Qtrade gives clients access to a wide range of investments and account types, all at competitive prices, along with extensive research and trading tools—making it a trusted choice for beginners and seasoned investors alike. Part of the Aviso Wealth group of companies, Qtrade Investor is a division of Credential Qtrade Securities Inc., Member of the Canadian Investor Protection Fund.
About Aviso Wealth
Aviso Wealth is a national, integrated financial services company, with over $57 billion in assets. Aviso is owned by credit union Centrals, The Co-operators/CUMIS and Desjardins. Our MFDA-regulated dealer, full-service IIROC-regulated brokerage, and insurance dealer support thousands of financial advisors at hundreds of credit unions across Canada. Our award-winning online brokerage, Qtrade Investor, and our digital advice platform, VirtualWealth, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, is a Canadian leader in Responsible Investment funds and portfolios, which are available through a national network of advisors. Aviso also provides custodial services and carrying broker services, through CQ Correspondent Partners, to independent financial organizations, including trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. Aviso has major operations in Vancouver and Toronto, along with regional offices across Canada. More information about Aviso Wealth is available at aviso.ca.
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