Whether you are opening a new account, transferring funds or placing a trade over the phone, we are happy to help.
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5:30 am to 5:00 pm PT
Toll free 1.877.787.2330
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Suite 1920, One Bentall Centre
505 Burrard Street, Box 85
Vancouver, BC V7X 1M6
Monday to Friday
8:00 am to 4:30 pm PT
Once we receive a completed new account application form, the account is typically opened within two business days.
Funding your account using bill payment (preferred method) or electronic funds transfer (EFT) can take up to two business days.
The first step is to open a Qtrade Investor account. Once you have completed the new account application, you can complete the transfer form. If you need assistance completing these forms, please call us at 1.877.787.2330.
To transfer your account faster, please ensure that you sign the form and:
If you are already a Qtrade Investor client, simply login and use the online account transfer service.
Transferring assets from another brokerage typically takes between two to six weeks. The timeframe depends on how quickly the relinquishing institution processes the paperwork that it receives from Qtrade.
Qtrade Investor will reimburse your transfer-out fee up to $150 when transferring an account with a balance of $25,000 or more. For reimbursement, please mail or fax (604.484.2627) a copy of your statement from the transferring institution that shows the transfer charge to Qtrade Investor and indicate your Qtrade Investor account number.
No, we do not ask for a minimum initial deposit to open an account.
Yes, regulators require that we have a signature on file before we open a customer account.
No administration fee is charged if any of the following apply:
Otherwise, a $25 quarterly administration fee is charged for each client ID. A client ID can consist of one or more account types including cash and margin along with TFSA and other registered accounts.
A quarterly fee is charged for U.S. dollar registered accounts, and an annual fee is charged for formal trust accounts. For details, see our commission and fee schedule.
To automatically qualify for Investor Plus:
Margin is available for stocks that trade on senior stock exchanges in Canada and the U.S. (TSX, NYSE, Nasdaq and Amex) and are option-eligible. No margin is provided for OTCBB, pink sheets, TSX Venture or CSE stocks.
Our credit policy is available on our website under Customer Agreements and Disclosure Documents.
DRIPs are offered free of charge. To set up a DRIP on a particular stock, fax, scan and email, or mail the Re-Investment Plan Authorization Form to us.