Terms of use

User agreement

The following agreement (the "Agreement") applies to your use of the Aviso Wealth, comprised of Credential Qtrade Securities Inc. (including Qtrade Investor, Qtrade Advisor and Aviso Correspondent Partners, collectively, "Credential Qtrade Securities"), Qtrade Asset Management Inc. ("Qtrade Asset Management"), Qtrade Insurance Solutions Inc. ("Qtrade Insurance Solutions") and Northwest & Ethical Investments LP ("NEI") website and mobile app (collectively, the "Web Products"). By using or accessing the Web Products, you agree to be bound by this Agreement. Your use of the Web Products is governed by the versions of this Agreement in effect on the date the Web Product is accessed by you. Qtrade may modify this Agreement without prior notice. This Agreement is in addition to any other agreement that governs your use of products, services, tools, content and information available on the Web Products. Qtrade may terminate your access to the Web Products for any reason without prior notice.

Aviso Wealth

Qtrade Investor is the online brokerage division of Credential Qtrade Securities.

Qtrade Advisor is the full service brokerage division of Credential Qtrade Securities.

Aviso Correspondent Partners is the correspondent and institutional services division of Credential Qtrade Securities.

Credential Qtrade Securities is a federally incorporated company with registered offices in Vancouver, British Columbia. Credential Qtrade Securities is a registered broker in each Canadian province and territory in which it accepts accounts, and is a member of both the Investment Regulatory Organization of Canada and the Canadian Investor Protection Fund.

Qtrade Asset Management is a federally incorporated company with registered offices in Vancouver, British Columbia. Qtrade Asset Management is a registered mutual fund dealer in each Canadian province and territory in which it accepts accounts, and is a member of both the Mutual Fund Dealers Association of Canada and the Investor Protection Corporation.

Qtrade Insurance Solutions is a federally incorporated company with registered offices in Vancouver, British Columbia. Qtrade Insurance Solutions is licensed as a life, accident and sickness insurance agent (or similar) in BC, Alberta, Ontario, Saskatchewan, Manitoba and Nova Scotia.

Northwest & Ethical Investments LP (“NEI” or “NEI Investments”) is a Canadian asset manager committed to providing focused investment solutions advised by best-in-class, independent portfolio managers. NEI delivers disciplined, active asset management with a longstanding focus on Environmental, Social and Governance factors, and a well defined corporate engagement process designed to create sustainable long-term value. NEI is a subsidiary of Aviso Wealth, a national, integrated financial services company serving the wealth management needs of nearly all of Canada’s credit unions, as well as a range of independent financial organizations, with over $60 billion of assets under administration and management.

For more information please visit www.neiinvestments.com.

Trademarks and copyrights

Certain names, words, titles, phrases, logos, icons, graphics or designs found in the Web Products (or other websites accessed from www.qtrade.ca) may constitute trade names, trademarks or service marks, either registered or unregistered ("Trademarks") of Qtrade, any of its member companies, their respective associates or affiliates, or of third parties and are used under license by Qtrade. Images logos and pictures bearing the name or words "Qtrade", "Qtrade Investor", "Qtrade Advisor", "Aviso Correspondent Partners", "Credential Qtrade Securities", "Qtrade Asset Management", "Qtrade Insurance Solutions", "NEI Investments", and "VirtualWealth" are Trademarks of the Qtrade and are protected by trademark and copyright laws in Canada and other countries. The display of Trademarks on the Web Products does not imply that any license has been granted to any third party. All information on the Web Products is protected under the copyright laws of Canada and other countries. Users of the Web Products may copy any information for their own personal use but may not republish or reproduce any such information in any manner, including electronic reproduction by "uploading" or "downloading", without the prior written consent of Qtrade. No one has permission to copy, redistribute, reproduce or republish, in any form, any information found in the Web Products. Any product, process or technology described in the Web Products may be the subject of other intellectual property rights reserved by Qtrade, or its licensors, and are not licensed hereunder. Any unauthorized downloading, retransmission, or other copying or modification of Trademarks or other contents of the Web Products may be a violation of statutory or common law rights which could subject the violator to legal action.

Passwords

As an account holder, you agree that you are solely responsible for the confidentiality and security of your login names, account numbers, and passwords (including both your account and trading passwords). You agree not to disclose your passwords to any person and keep them secure. You further agree that you are responsible for all orders entered through and under your login names, passwords, and account numbers, and any orders received by Qtrade or any member company in this manner are deemed to have been received from you. All orders shall be deemed to be made at the time received by Qtrade, or any member company, and in the form received. You acknowledge that your passwords are unique to you and that we do not have access to them.

Security

In order to protect against the loss, theft, misuse or compromise of your confidential Qtrade data, as an account holder you acknowledge and agree that you have reviewed and are complying with your "Customer Responsibilities" as set out in our Internet Security Policy.

No solicitation and jurisdiction

Products and services of Qtrade are only offered in jurisdictions where they may be lawfully offered for sale. Some of the products and services of Qtrade may only be available in certain jurisdictions. Any product or service mentioned on the Web Products is available only in accordance with local law and only where it may be lawfully offered for sale. All products and services are subject to the terms of the applicable agreement. The information on the Web Products does not constitute an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make a solicitation. To find out products and services available in your jurisdiction, please contact us at 1.877.787.2330.

Use of web products

The information on the Web Products is subject to change without notice. Qtrade is not responsible in any manner for direct, indirect, special, incidental or consequential damages, losses or expenses, however caused, including any loss of use, lost or incorrect data, lost profits, business interruption, personal injury, or any other pecuniary loss, whether the action is in contract, tort (including negligence) or other tortious action, arising out of your use of the Web Products and/or any web browser and/or in reliance on information available on the Web Products, including any damages you may suffer if you transmit confidential or sensitive information to us or if we communicate such information to you at your request over the Internet.

No endorsement of other sites

Links to other websites from the Web Products are for your convenience only. No endorsement of any independent third party products, services or information is expressed or implied by any information, material or content of a third party contained in, referred to, included on, or linked from or to the Web Products. Any information, data, opinions, or recommendations provided by independent third parties through links to other websites or otherwise made available through the Web Products are solely those of the independent third party and not of Qtrade or any of its member companies.

No liability for information or data and no advice

Information contained in the Web Products is provided by Qtrade for informational purposes only and is not intended to provide, and should not be relied upon as providing legal, accounting, tax, financial, investment or other advice, or solicitation to buy or sell securities.

Information provided by Qtrade and any of its member companies and information provided by other sources on the Web Products is not subject to any guarantee as to accuracy, completeness or currency. Neither Qtrade, any of its member companies, nor any third party owner, licensor or supplier of information used or made available through the Web Products, including market data, quotation information and databases, news, articles, text, graphs, audio clips, video clips, broadcasts, and seminars ("Data") makes or is liable for any representation, warranty or condition, whether express or implied, concerning the Data or the use thereof including, without limitation, that (i) the Data will meet your needs, or that the Data will be available for use at any particular time or for any particular purpose or will be error free, or (ii) the Data is up-to-date, accurate, in sequence, reliable, complete or suitable for any purpose. Without limiting the foregoing, "real time" quotes viewed on the Web Products, particularly in times of high volumes of trading and market volatility, may not be reflective of the current trading price of a security. Further, all express or implied, direct or indirect, representations, warranties and conditions in respect of Data arising or implied by statute, common law, custom, usage of trade, course of performance, course of dealing or otherwise, including but not limited to any warranties or conditions of merchantable quality and fitness for a particular purpose are expressly excluded. All the Data is protected by copyright and each supplier of the Data reserves all proprietary and intellectual property rights therein. You shall not reproduce, retransmit, disseminate, sell, rent, distribute, publish, broadcast, circulate or commercially exploit the Data provided through the Web Products in any manner or furnish it to any other person without the prior written consent of Qtrade and the relevant supplier. The user of the Web Products shall use the Data accessible through the Web Products only for their individual use, and shall indemnify and hold harmless Qtrade, each of its member companies, its affiliates and each supplier of Data from any losses or liabilities incurred as a result of the user's breach of the foregoing provisions or other misuse of the Data. You agree that the terms of this Agreement may be enforced directly against you by each supplier of Data.

Rates and fees

We strive to keep rates and fees posted on the Web Products current. However, rates, fees, and related information are subject to change at any time with 60 days prior notice to account holders and the posted rates and fees on the Web Products may not reflect such changes.

Foreign currency conversions

Trades in currencies other than the currency of the account in which the trade is to settle require currency conversion. We act as principal when converting currency for such transactions at rates established or determined by us. We may earn revenue on the spread between the bid and offer rates for the currency and the rate at which the rate is offset in the market. Any currency conversions will take place on the trade date unless otherwise agreed.

Best Execution and Multiple Marketplaces Disclosure

Canadian and U.S. rules and regulations allow a security to trade on more than one marketplace. Since different markets may have different rules and features, Credential Qtrade Securities Inc. has taken steps to achieve best execution of client orders.

The attached document reflects Credential Qtrade Securities’ policies on trade execution for publicly listed securities for clients of Credential Qtrade Securities. The previous document can be found here.

Systems disclaimer

Each applicable member company of Qtrade endeavours to offer customers an electronic trading service that is easy to use, reliable, secure, and capable of meeting its customers' trading and investment needs. From time to time, however, interruptions, errors or other deficiencies in service may occur. This may be due to a variety of factors, many of which are outside our control, including interruptions in the accessibility of the Internet, a system outage in facilities of a third party service provider (including stock exchanges, Data providers, and middleware and back office service providers), and market conditions that may result in general market volatility, volatility affecting a particular security or class of securities, or heavy demand and high volumes of trading activity. Each of these factors can contribute to delays or errors in service or system outages. Customers may experience difficulties accessing their accounts and placing and canceling orders. Trade execution may thereby suffer. Your use of electronic, online, and automated telephone services, software, systems and facilities made available by Qtrade, including those associated with the name of any member company of Qtrade, are made available to you "as is" and "as available" and are subject to the following terms and conditions:

  • Systems are not guaranteed: Neither Qtrade, any of its member companies, third party owners, licensors or suppliers of equipment, software, systems, services or facilities used or made available in connection with a service offered by Qtrade (the "Systems") is liable for any representation, warranty or condition, whether express or implied, concerning the Systems or the use thereof, including, without limitation, that the Systems will meet your needs or that the Systems will be available for use at any particular time or for any particular purpose or will operate error free. Without limiting the foregoing, all express or implied, direct or indirect, representations, warranties and conditions in respect of the Systems arising or implied by statute, common law, custom, usage of trade, course of performance, course of dealing or otherwise, including, but not limited to, any warranties on conditions of merchantable quality and fitness for a particular purpose are expressly excluded; and
  • Limit on Liability: The user of the Systems agrees that the Qtrade and its member companies will not be liable for any loss or damage resulting from use of the Systems, including but not limited to loss or damage resulting from failure of electronic or mechanical equipment or communications lines, the Internet, telephone or other inter-connect problems, power failure, or third party system failure.

Warning regarding volatile markets

In times of market volatility and high trading volumes, including both at market opening and during the trading day, and including situations of high volume trading of so-called "hot stocks", customers of brokerage services may experience delays in the execution of their orders for securities. A delay in the processing of a market order placed through a brokerage service during a period of market volatility or high trading volume may expose the customer to the risk of trade execution at a market price that is significantly different from the market price of the security at the time the order was placed. Once an order is placed, it may be difficult or impossible to cancel the order before the order is executed. In such circumstances, Qtrade and its member companies bear no responsibility to the customer for the discrepancy between the market price of the security at the time of order placement and the market price of the security at the time of trade execution.

To minimize the risk in this situation, customers should consider the advisability of placing limit orders in lieu of market orders, limiting the price at which the customer's order will be filled. If you place a market order, the broker is required to execute the order at the earliest opportunity without regard to price at the time of execution. Limit orders, however, will be executed only at a specified (limit) price or better. While the market for the security may be such that the customer's limit order does not get filled, this outcome may be considered more desirable than the risk of a fill at an undesirable price.

Governing law

Unless otherwise provided in an agreement with Qtrade or any of its member companies, the laws of the province of British Columbia and the federal laws of Canada applicable therein govern as to the interpretation, validity and effect of the provisions of this Agreement notwithstanding any conflict of laws provisions or your domicile, residence or physical location. You consent and submit to the non-exclusive jurisdiction of the courts of the province of British Columbia in any action or proceeding instituted under or related to this Agreement.

Client concerns

While we strive to deliver an exceptional client experience, we understand that issues and disagreements may still arise. At Aviso Wealth, we take client concerns seriously and have procedures in place to ensure we address them properly.  A summary of our complaint handling procedures can be found at http://www.aviso.ca/en/legal/.

Aviso Wealth has a Designate Complaints Officer who oversees our complaint handling process.  If you have a complaint about our services or products, contact us at:

Aviso Wealth Inc.
Attn: Designated Complaints Officer
700 – 1111 West Georgia Street Vancouver, BC V6E 4T6
Email:  clientconcerns@aviso.ca