Frequently Asked Questions

Check out the following help topics:

Trading

To add Option trading to one or more of your accounts, after clicking on Open an Account, select the accounts you want to add options to and the option levels. RRSP and TFSA can only have Option Level 1 or 2 (long calls, puts, and Covered Calls). If you have a Cash Account, you will need to select “Margin Account”. Margin Accounts can have up to Option level 4. 

Contact us when you’ve completed the application and we will advise our new accounts team to simply add the option features to your existing accounts (not open new accounts).

Qtrade gives you access to all securities traded on Canadian and US stock markets, Canadian Mutual Funds and fixed income products such as bonds and GIC’s. We do not trade commodities, bitcoin, or on foreign markets outside of Canada and the US. 

Once you are logged in go to My Accounts → Portfolio Views and under Action select the sell button and confirm that the information on the Equity Order Entry screen is correct. Note that order type will default to Market or you can select the following options from the drop-down menu: Limit, Stop Market, Stop Limit, Trailing Stop Market or Trailing Stop Limit. If you leave it at the default Market, your stock will be sold at the best possible current price.  

Next select review order and enter your trading password and submit order. View this video for more information.

To enter a stock trade, once you are logged into to your account, go to Trade → Equities and look up the stock symbol for the one wish to purchase, fill in the remaining details. The Equity Order Review page should always be double checked to ensure your order is accurate. Finally, enter your trading password and click the Submit order button and then you can monitor your order status.

The order type will automatically default to Market which means your stock will be sold at the best possible price at the time the order reaches the marketplace. You can also choose the following options from the Order Type drop-down menu: 

Limit : Sets the maximum price you are willing to pay for a buy order or accept for a sell order
Stop Limit or Trailing Stop Limit: These will become a Limit Order after the Trigger Price has been reached
Stop Market or Trailing Stop Market: These will become a Market order after the Trigger Price has been reached

The trigger price is what activates a 'Stop Market' or 'Stop Limit' order.

Shares listed on both Canada and the US stock exchanges are interlisted stocks and their symbol is typically the same on both. The main benefit is gaining exposure to more investors and capital.

For more information, we’d encourage you to log in and check out our Qtrade Education Center which offers extensive online resources including videos, articles and guides to help you build confidence with stock trading and more.

To buy a stock online with Qtrade there are 3 ways you can do so:

  1. Under the Trade header, select Equities
  2. Click the blue buy and sell equity order button
  3. Input the ticker symbol and select Get Quote and select Submit

View this video for complete steps for buying stocks online.

To deposit stock certificates into your account, simply download, sign, and complete the lower section of the Power of Attorney to Transfer Stocks or Bonds form and mail or deliver the documents to us at: 

Securities Cage
700 - 1111 West Georgia Street
Vancouver, BC V6E 4T6

The name on the stock certificate(s) must match the name on your account. Please note that we do not accept Over-the-Counter (OTC) stock certificates.

You can buy a US stock or ETF in your Canadian account and a foreign exchange will automatically occur. Alternatively, you can open a US dollar denominated account and deposit or transfer US dollars into that account. Please be advised that there is a $15 per quarter fee for US dollar RRSP and TFSA accounts.

To add Option Trading to one or more of your accounts, under My Accounts click on Open New Account and select the accounts you want to add options to. Next, select the option level(s) for each selected account. Registered Accounts and TFSA accounts can only have Option Level 1 or 2 (long Calls, Puts, and Covered Calls). If you have a Cash Account, you will need to instead open a “Margin Account.” Margin Accounts can have up to Option 
level 4. 

Contact us when you’ve completed the application and we will advise our new accounts team to simply add the option features to your existing accounts, and not to open new accounts).

Options can provide more experienced self-directed investors with tremendous flexibility as they can be used to hedge and speculate. In all cases, option trading carries a substantial risk of loss, so it's critical to understand what an option is and the underlying mechanics of how they work before you begin trading in options. 

The Chicago Board of Options Exchange (CBOE), the largest North American options market, offers a robust suite of free, online courses, tours and tools through their Options Institute’s Education Centre.  If you are interested in learning more about options and how you could get started using them in your portfolio, you may want to check out their educational material, available here

Go to Trade  → Order Status to view the status of your order which may be one of the following:

  • Filled: Executed at the exchange
  • Open: No action required/the order is open
  • Partial: Some of the shares have been executed
  • Cancelled: No longer active at the exchange but subject to any fills before cancelling
  • Declined: Trade was not accepted as entered, see Action  Details for more information
  • Rejected: The stock exchange has rejected the order or
  • Pending: Trade has not been reviewed by a representative or status is unknown

There are many reasons we may not permit an order to go to the exchange, which may include the following:

  • Insufficient buying power in your account
  • Your account has a settled debit from a previous transaction that must be covered before new orders are place, or 
  • You are duplicating an existing order

Go to Trade  → Order Status and select Action to see details, modify the order, or cancel your order. Please be aware that cancelling or modifying an order is subject to prior fill, which means the order may have already been executed but hasn’t yet been reported back to you. The prior fill will override your modification.

Go to Portfolio and select Order. On the Trade/Mutual Fund page, refer to the Glossary on the right-hand side and submit the order.

Please be aware that mutual funds orders are sent to the fund company at the end of each trading day. The transaction will show in your Account History the following business day. Most mutual funds are valued daily, but there are a few that are valued at the end of the week, end of the month or other times. Contact the fund company’s call centre if you have specific questions regarding your mutual fund.

If you received a message to call Qtrade Investor while trying to sell your mutual fund, we will need to assist you in entering your order. Please call us at 1.877.787.2330. There are some mutual funds that aren’t enabled for trading due to specific fund details.